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We warmly welcome customers with all access needs and those who require particular assistance, including customers who may make involuntary noises. We will not ask a patron making an involuntary noise to leave a performance, but will assist in making their visit enjoyable in any way that we can.
Our building and facilities are accessible for everyone.
Captioned performances (CAP)
Screens are displayed in the auditorium running the text (just like subtitles). There is usually a ‘Captioner’ who will make adjustments to the live dialogue as the performance happens.
Signed Performances in British Sign Language (BSL)
A sign language interpreter stands at the front of the auditorium/forestage who will translate the dialogue into BSL during the performance.
Audio Described performances (AD)
An ‘audio describer’ describes what is happening on stage to customers who have collected an audio describing headset from the Ticket Office. Infra-red and Induction loop hearing systems are also available in all of our theatres, please ask at ticket office for a headset.
Audio Description CD’s to accompany a show can be requested by emailing [email protected]
Relaxed performances (RP)
Performances are tailored for customers who would benefit from a more relaxed performance environment. Audience members are free to make noise and while the theatre doors will close, audience members can come and go as they please.
Dementia Friendly Performances (DF)
Dementia friendly performances are tailored to meet the specific needs of people living with dementia. They include adaptations to the show, clearer visual markers and signage in the physical environment and a relaxed attitude to movement and audience responses during the show.
Free Essential Carer Ticket available
Designed to provide access to customers who find it extremely difficult or impossible to attend alone, members of our Access Register are entitled to one free Essential Carer ticket when they purchase a standard ticket for any performance.
Touch Tour (TT)
Explore the auditorium/set/characters through touch prior to the performance to get a sense of what will be happening on stage, and experience the different voices you will hear. Guide dog spaces are also available upon request, please let us know during the booking process if you require a guide dog space.
Infra-red & induction loop hearing systems
These are available from the Ticket Office and headsets work in both the Theatre and Studio. Please ask our Ticket Office at the time of booking for advice on the best places to sit in the auditorium to make the most of this system.
Dog spaces are available upon request; please let us know during the booking process and a seat next to the aisle will be reserved for you. Alternatively, a member of staff will care for your dog during the performance. We can also provide drinking water for your dog.
Wheelchair spaces in all of our performance areas
All public areas are accessible to wheelchair users, including lift access to the circle level. We have allocated wheelchair spaces for every performance, both in the Theatre and Studio. If you wish to transfer to a theatre seat we can store the wheelchair upon request.
Available on both stalls and circle level. We also have a Changing Places accessible, assisted toilet with adult hoist on the foyer level, next to Door 4 of the Theatre.
Available on Southampton Street, in the NCP Rutland Centre Car Park adjacent to Curve, and we have a drop-off point on Rutland Street.
Customers requiring particular assistance or an essential carer are asked to join our Access Register before booking tickets. Once you have joined, call Ticket Office on 0116 242 3595 or visit Ticket Office in person to book your tickets.