FAQs

Booking / Tickets

What if I can no longer attend the date I have booked?

All tickets are non-refundable once purchased; an exchange or re-sale may be offered 24 hours prior to the event. All exchanges and re-sales of tickets will incur a £1 per ticket administration fee. Exchanges must be made for the same run of the show you were originally going to attend.

Please contact the Box Office to arrange your exchange or re-sale.

What do I need to do if I’m having problems seeing the seating plan when booking online?

If you are unable to view the seating plan, you can select the ‘Best Available’ option. The website will then make a recommendation for you based on your seating requirements.

Please note that Internet Explorer 8 or older and Edge browsers are unable to support SVG, which is the programme that we use to display seats. Please consider upgrading your browser or using an alternative to take advantage of this functionality.

Alternatively, you can contact the Box Office to make your booking.

The seats I wish to purchase online are available but for some reason the system won’t let me book them?

This is most likely because you are attempting to leave a single seat next to the seats you are trying to book.

In the interests of Curve’s customers, producers and artists we are committed to ensuring that our performances are as fully attended as possible. Occasionally potential occupancy is compromised if we are left with unsold single seats, and as an organisation we need to manage the supply of tickets.

In the majority of cases our single seat policy does not hinder your ability to purchase tickets. There will be instances when the online process will fail. We regret the inconvenience that this may cause and recommend that any customers unable to find suitable seats contact the Box Office to fulfil their booking.

What should I do if I have not received an email confirmation or Print At Home ticket attachment?

There are several possible reasons that you may not have received an email.

Please check you spam or junk mail folder in the first instance, as your tickets may be in there. If your tickets are in your spam or junk mail folder, you can save the Curve email address to your Safe Sender List. This will then stop future emails going to your spam or junk mail.

Occasionally there can be a delay in receiving emails; we recommend that you wait 24 hours before contacting the Box Office.

If you have not received an email confirmation within 24 hours or there is no pdf file attached, please contact the Box Office. We recommend that you have access to your emails during the call as we may ask you to check that the email has been received.

Do I need to print my Print At Home tickets?

You do not necessarily need to print your Print At Home tickets, however, you can print them if you would like to.

If you do not print them, you can show them as an e-ticket to gain access to the auditorium. To do this, please make sure you have access to the PDF attachment that should be attached to your booking confirmation email.

What do I do if my tickets haven’t arrived yet?

If you haven’t received your tickets after 7 working days of ordering them, please contact the Box Office. However, please do allow a few extra days if there has just been a Bank Holiday.

When contacting the Box Office, please have your order reference number or the name and details that the tickets were booked under to hand.

If I didn’t book a Car Park Voucher at the time of my booking can I still get the discount?

If you haven’t pre-paid for a Car Parking Voucher at the time of booking don’t worry, you can present the NCP ticket that you receive on entry to the Rutland Centre Car Park to either, the Box Office, Green Room Café or Stage Door Bar staff during your visit. You will still pay the discounted parking rate of £5.50.

If you choose to park at the NCP Rutland Centre Car Park, please allow extra time for your journey as there may be queues to enter and a limited number of spaces available at peak times (such as midweek and Saturday matinees). Please note that pre-payment does not guarantee you a space, as car parking spaces are unreserved. If the NCP Rutland Centre Car Park is full, please see the other parking options here.

Do you accept Theatre Tokens?

Curve does not currently accept Theatre Tokens.

However, Curve Gift Vouchers are redeemable on all performances and can be purchased for any amount online or through the Box Office.

When I try to register a new account, it says that my email/user name already exists in the system.

If you are seeing this message, it means that the user name you are trying to use is already assigned to another account. If you are unable to create an online account, please contact the Box Office.

When creating a new online account, we recommend that you use your email address as your user name.

I've forgotten my Username/Password.

If you have forgotten your username, you will need to contact the Box Office. We recommend that you use your email address as your username.

To receive a new password please click the ‘Forgotten your password?’ link on the My Account page.

You should then be emailed a new password, which you can use to access your account. If you have not received this email within 15 minutes, please check your spam or junk mail folder. If after checking you have still not received it, please contact the Box Office.

Are discounts available on all shows?

All available discounts for a performance are listed on each individual show page, which is the page before you select your performance.

All available discounts will also appear when selecting your seats via the seating plan or the ‘Best Available’ option online.

Discounts maybe removed at any time and are subject to availability. For further information, please see our Terms and Conditions.

 

Do I need a ticket for my child?

Yes, any person regardless of their age will need to have a valid ticket to enter a performance. Children under 18 months may be eligible for a complimentary Infant ticket on selected performances. To check if Infant tickets are available for a performance and to book, please contact the Box Office.

Age recommendations vary from show to show, please see the individual show pages for details.

Please note that depending on the type of performance children may not always be permitted.

I've joined the Access Register - can I book online?

If you have joined our Access Register and would like to book a complimentary Essential Carer ticket, you can only do this by contacting the Box Office directly at the moment. Our Box Office team can be contacted by telephone on 0116 242 3595, or by e-mail on [email protected].

The team will be happy to answer any questions you may have, and advise you on all accessible seating options that may be suitable for you.

If you would like more information regarding Access at Curve please click here.

Can I book a wheelchair space online?

Currently wheelchair user spaces can only be booked via our Box Office. Our Box Office team can be contacted by telephone on 0116 242 3595, or by e-mail on [email protected].

If you would like more information regarding Access at Curve please click here.

Do I need to book a ticket for myself when bringing my child to Little Movers workshops?

Each ticket for Little Movers allows entry for up to three people. This could be one child and two adults, or two children and one adult.

Your Visit

Is there disabled parking available nearby?

Blue Badge Parking is available on Southampton Street, in the NCP Rutland Centre Car Park adjacent to Curve, and we have a drop-off point on Rutland Street.

I don’t need to park I’m just dropping people off, where should I do this?

We have a drop off point for customers on Rutland Street (accessible via Queen Street)

Can I bring food and drink in the performance?

Curve Café sells a selection of cold food and snacks, which we do permit into the auditoria for most productions. Drinks must be in a plastic glass or bottle, and hot drinks must have a lid on. Where there are restrictions for a particular show, customers will be notified by signage on the doors to your seats. Unfortunately, hot food is not permitted at any time to ensure that you do not disturb the performers or other customers.

What happens if I’m late for the start of the performance?

While we do not want you to miss any of the performance there maybe restrictions on when or if you can enter a performance once the lights have gone down. Allowing customers to enter during the performance is not only disruptive for the performers as the light and sound of the foyer areas spills into the space, but finding and accessing your seat can be very disruptive for other customers and potentially hazardous for you. Where possible, we try to find alternative seating until an interval, or if there is not an appropriate moment, you may need to remain in the foyer and watch a monitor displaying the performance instead.  We recommend arriving at least 20 minutes before the performance start time to ensure you have a comfortable journey through the venue.  Please bear in mind any traffic delays and that if choosing to park at the NCP next door that there may be queues to enter at busy periods.

Can my child sit on my lap?  

All customers regardless of age require a ticket to enter the auditoria at any time to ensure that we do not exceed capacity for a performance, so children will not be permitted to sit on your lap. A limited number of booster seats are available from the front of house team should you need them, however, we strongly recommend trying your seat first as the seating at Curve is very well spaced and the rake, particularly in the Studio is deep enough for children to be able to see without restriction.

Can I take a pushchair into a performance?

Pushchairs can be stored in our designated Buggy Parks outside the auditoria during a performance. Please speak to a member of our Visitor Experience Team to find out where the Buggy Park is located for your chosen performance.

What do I do if I have an accident at Curve?

Report it to any member of staff and ask for the Duty Manager immediately.

 

Where can I validate my Parking Ticket during my visit?

Present the white NCP parking ticket that you receive on entry to the Rutland Street car park to the Box Office, Café or Bar staff during your visit to receive the discounted parking rate of £5.50.

What should I do if my NCP car parking ticket doesn’t work?

There is a help button at the entrance/exit gates to NCP on Rutland Street linking you directly to a member of their team who will be able to help. The car park is not owned or managed by Curve.

Where can I get a taxi from after my visit?

To book a taxi to or from Curve, just call 0116 262 8222 (Swift Fox Cabs, Leicester).

Can I book Show Dining as part of my visit?

We no longer do Show Dining here at Curve however our Café sells a selection of hot and cold food and snacks which can we purchased before the show. Click here for more information.

Membership

How do I access my Curve Membership discounts online?

Before selecting your seats you will need to login using the correct account attached to your membership. If you are unsure about your username please contact the Box Office

Once you have logged in and chosen your show there will be a membership prices available to select. These are highlighted by yellow stars next to them.

I have recently purchased a Curve Membership but not received my membership pack and card yet?

Membership packs can take up to 2 weeks to arrive in the post.

Your membership is active immediately from the time of purchase and discounts can be applied online or through the Box Office without the need of your membership card. If you would like to receive the members discount in the Green Room Café or Stage Door Bar before your card had arrived please contact the Box Office and a temporary membership letter can be arranged.

Can I buy a membership as a gift for somebody else?

Yes, we have two options available when purchasing Gift Memberships, depending on whether you want the Membership to start straight away, or on a specific date.

If you would like the membership to start straight away you may purchase the membership in the name and address of the recipient. This will become active immediately and can be bought through the Box Office or online.

If you would like the membership to start on a specific date you may purchase a Membership Gift Voucher, which can also be bought through the Box Office or online. You may then present the recipient with the voucher which they can activate at any date within a year of purchase. To activate the membership they will need to contact the Box Office either in person on by telephone on 0116 242 3595.

If I buy a membership can I get the 15% discount applied in the same order or do I need to buy my memberships then my tickets separately?

If you add your membership to your basket online, it will automatically recognise your discount, and apply it to the same order, so you do not need to purchase your membership and tickets separately.