On this page you will find the latest information for planning and booking your visit to Curve, what will happen on the day of your chosen performance, and details on how we are making Curve COVID-safe.

This page will be frequently updated, so please refer back regularly prior to your visit for the most up-to-date information.

Please note that all guidance currently detailed on this page relates to our Socially Distanced Season only and is in line with the Government guidelines for reopening of venues. Guidance for performances taking place on or after 1 July will be published on this page soon.

To find answers to frequently asked questions regarding the temporary closure of Curve and COVID-19, including rescheduled and cancelled performances, please click here.

Page last updated: Thursday 3 June, 3pm

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Planning & Booking Your Visit

How can I book and receive my tickets?

To avoid queues within the theatre and to protect the safety of both audience members and our Box Office team we will not be offering an in person Box Office service during this time.

Tickets can be booked online at curveonline.co.uk. Our Box Office will reopen for telephone bookings from Monday 26 April. The telephone lines will be available Monday – Friday, 10am – 5.30pm on 0116 242 3595.

All tickets will be sent via email and customers will then be able to either print these at home or show them via their smart phone to an usher on arrival.

If you are unable to print your tickets at home, or do not have access to a smart phone, then printed tickets can still be posted to you but these must be booked at least two weeks in advance of the performance.

If you have not received your e-ticket as expected, please first check your spam and junk email folders. If you still cannot find your e-ticket, please contact our Box Office team by emailing [email protected].

Upon arrival at the theatre, all audience members will be asked to scan the NHS QR code using their NHS COVID-19 app, or provide their names and contact details to a designated member of the Curve team. This is to ensure that everyone receives the necessary public health advice in a timely manner.

I want to book a ticket but I'm concerned about lockdown, will I lose my money?

We’re doing everything we can to ensure audiences can safely return to our theatre to enjoy incredible productions at Curve as soon as possible. Whilst we can’t control lockdown measures, we can guarantee that you will not lose the value of any tickets you purchase for upcoming shows and activities. If lockdown is extended and we are no longer able to present the work we have scheduled as planned, we will provide all customers with a number of options to consider.

Where can I view a seating plan for the socially distanced auditorium?

You can view our socially distanced seating plan on the Explore Our Venue page.

A version showing recommended seating for different access performances and requirements can also be found here.

Can I still sit with my friends and family?

Following government guidelines, you can meet in a group of up to 6 people or 2 households/social bubbles indoors, this includes booking tickets to theatre performances.

If you are attending with people who are not from your household or support bubble, you should still exercise caution and consider the risks. Where possible, we encourage you to book seats that maintain social distancing if you are not from the same household/support bubble.

You and anyone you attend with will be required to follow Curve’s Covid-safe measures, including checking in with the NHS Track and Trace system on arrival.

Can I still make a group booking?

In line with the government guidance, we are not encouraging large groups to gather outside of their social bubbles or households indoors, and due to these restrictions we will not be offering group discounts at this time.

If you usually make group bookings at Curve, these enquiries should be made by emailing our group bookings team on [email protected].

All bookings must only consist of up to 6 people or from 2 households. Seating in the auditorium is in bubbles of one to five seats, and you party may be separated if there are six of you.

We ask that you keep to your seating bubbles at all times and maintain and respect social distancing from other audience members.

Upon arrival at the theatre, all visitors are required to either scan the NHS QR code using their NHS COVID-19 app or provide their names and contact details to a designated member of the Curve team. This is to ensure that everyone receives the necessary public health advice in a timely manner.

Can I still book a wheelchair space?

Yes, there are fixed wheelchair positions in all areas of the new auditorium layout. You can view these on the seating map by clicking here.

If you have any questions with regards to wheelchair access please contact our Box Office team on [email protected] or speak to a member of staff on arrival.

How can I validate my car parking ticket?

We have installed self-validation points for NCP Rutland Street car park tickets around our theatre. Please note you will only be able to pay for your parking using contactless card payment.

Will you be offering a Food and Drinks service prior and during the show?

If you have purchased a ticket to see a show with us, you can expect to receive an email on the morning of your visit containing information on how to pre-order refreshments to your seats. Refreshments, including a range of drinks and ice creams, can be pre-ordered both for your arrival and during the interval.

If you arrive without having pre-ordered your refreshments, don’t worry, as you’ll still be able to order interval drinks by scanning a QR code with your smartphone once inside. Members of staff will also be present in the auditorium to serve you before the show and during the interval with soft drinks and ice cream.

All payments must be contactless using a debit or credit card, or smart device.

I usually use a hearing device at Curve, will I still be able to do this?

Our assisted listening system will still be available and all equipment will be thoroughly sanitised prior to your visit.

We recommend that all customers who wish to use our assisted listening system request this facility with our Box Office team prior to their visit, by email at [email protected] or by telephone on 0116 242 3595. This is to ensure you are positioned in a suitable seat in our new auditorium seating plan, and so we can arrange for the equipment to be positioned on your seat, ready for your arrival.

If you would prefer to use your own personal headphones then please ensure you collect a neck loop receiver from a member of the Curve team and that your headphones have a mini jack connection.

If I am showing symptoms or am self-isolating, will I be able to claim a refund?

We ask anyone with symptoms of Coronavirus to not visit Curve. If you have symptoms or are self-isolating, please let us know at least four hours prior to the show and we will happily exchange your tickets to another date or performance. Our terms and conditions have also been updated so you can contact us up to four hours before your booked performance.

Can I still visit Curve even when I haven’t booked to see a show or take part in a class?

While current measures remain in place, only those who have pre-booked to attend a performance or class at Curve will be able to enter our theatre building. This is to help us manage social-distancing and ensure our cleaning team can thoroughly clean our theatre, making every visit as safe as possible for everyone.

I want to book for a particular performance but can’t find a suitable number of seats in a bubble, what can I do?

If you can’t find the right number of seats for your desired booking, please contact our Box Office team by emailing [email protected] or calling 0116 242 2595 from Monday 26 April, and a member of the team will be able to discuss your options with you.

YOUR VISIT & INSIDE CURVE

How will queues be minimised entering the theatre?

We’ll be keeping queues across our theatre to a minimum by providing all audience members with a specific entry time and designated entry route. You’ll find this time slot and entry route displayed on your ticket once you have booked a seat.

How will the one-way system work at Curve?

We’re ensuring social distancing within our theatre with a one-way system and clearly marked zones. You’ll find your entry point and zone on your ticket and clear signage will help you to navigate the building, including access to theatre doors and toilets.

Will there be a cloakroom available?

Unfortunately, we will not be offering a cloakroom facility at this time. We politely ask that you keep bags to a minimum and only bring essentials items with you during your visit

Will I be able to use the toilet facilities at Curve?

Yes, our toilets (including our accessible Changing Places toilet) will be open for you to use during your visit, however in order to adhere to social distancing the number of individuals entering the toilet at one time has had to be reduced. To compensate for this we have extended our interval breaks to 25 minutes to ensure queues are kept to a minimum.

What if I arrive at Curve earlier or later than my allotted time?

It’s important you arrive at your allocated entry time to help us ensure social distancing. If you arrive early, we may ask you to wait until your given entry time. We understand things don’t always go to plan so if you are running late, we will make sure you can enter at a point when it is safe to do so.

How can I validate my car parking ticket?

We have installed self-validation points for NCP Rutland Street car park tickets around our theatre, please note you will only be able to pay for your parking using contactless card payment.

Will I be able to exit and re-enter the auditorium during the performance?

Whilst your experience watching a show will remain the same, we will have a slightly more relaxed attitude to leaving and re-entering the auditorium during a performance. This is to help minimise queues for our facilities. However, we politely request that if you do need to exit during the performance that you do so at an appropriate time that will not affect the enjoyment and experience of other audience members. Re-entry to the auditorium may be delayed to ensure the safety of all customers.

After the performance has ended we ask that you remain in your seating position and a member of staff will organise the safe dispersal of the auditorium on a row by row basis.

AUDIENCE SAFETY

Will I have to wear a face covering?

We ask all audience members to wear a face covering once inside our building, apart from when seated to enjoy food or drinks.

We understand that, for health and wellbeing reasons, some people are exempt from face coverings. We therefore politely ask that you notify a member of staff upon arrival who will be able to assist. You can download an exemption card here for your convenience.

If you can’t wear a face mask for health or well-being reasons, please consider a face shield or visor instead.

Can I wear a visor instead of a mask?

In the context of the coronavirus (COVID-19) outbreak, a face covering is something which safely covers the nose and mouth. A face visor or shield may be worn in addition to a face covering but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth, and do not filter airborne particles. Transparent face coverings may be worn by those who communicate through lip reading or facial expressions.

However, if you are exempt from wearing a mask, but able to wear a visor, please do so, as it may offer more protection than wearing nothing over your mouth and nose.

Are you testing temperature on arrival?

When entering Curve, all audience members will automatically have their temperatures checked using thermal imaging cameras which are located at every entrance to the theatre. The purpose of the camera is to reduce the likelihood of an individual who has an elevated temperature from entering the building. The images taken by the camera will be retained for no more than 24 hours and then they will be permanently deleted.

If your temperature is found to be high, you may not be permitted entry to the theatre. We will instead offer you the option to exchange your tickets to an alternative performance. We will also encourage any audience members with high temperatures to get tested and to self-isolate.

If you have a non-COVID related medical condition that means you have a high temperature, please let us know in advance of your visit so we can arrange smooth and efficient entry into the theatre upon your arrival.

 

How often will the theatre be cleaned?

We have implemented enhanced cleaning measures at Curve to keep audiences safe. The building will be deep cleaned every morning and between each performance. Enhanced spot cleaning and sanitization will also take place during the day. In addition, all areas will be treated with antiviral mist at the end of each day and between each performance.

Has the theatre’s ventilation been improved?

We have increased the airflow around the building and within the theatre itself to aid ventilation. Please note that due to this additional measure the building and theatres may seem colder than usual and we advise audiences to dress accordingly.

What should I do if I begin to show symptoms after my visit to Curve?

If, following your visit to Curve you begin to present symptoms of Coronavirus, you should get tested and self-isolate as soon as possible. Please also notify Curve by emailing [email protected].

If you receive a positive diagnosis, NHS Test and Trace will be in contact to establish where you have been recently and who you have come into contact with. They will then follow this up and advise on next steps for all concerned, and all customers should ensure they follow the NHS guidance provided.

If another audience member tests positive, will I be contacted?

If Curve receives notification that an audience member tests positive then we will contact all customers via the details they have provided at time of purchase.

You may be contacted by NHS Test and Trace if a fellow audience member tests positive for Coronavirus. They will ask you to get tested or self-isolate and we encourage all audience members to follow any advice given.

Please do ensure your contact details are correct when purchasing a ticket and that you check in as being at Curve by using the NHS Track and Trace QR code. If you are unable to check in at Curve using the NHS Track and Trace QR code then we will be collecting the names and contact details of all individuals upon arrival. This data will only be collected for Track and Trace purposes and will be stored safely for only 21 days.

If I am showing symptoms or self-isolating, will I be able to claim a refund?

We ask anyone showing symptoms of Coronavirus to not visit Curve. If you are showing symptoms or are self-isolating, please let us know at least four hours prior to the show and we will happily exchange your tickets to another date or performance. Our terms and conditions have also been updated so you can contact us up to four hours before your booked performance.

RISK ASSESSMENTS