On this page you will find the latest information for planning and booking your visit to Curve, what will happen on the day of your chosen performance, and details on how we are ensuring your visit to our theatre remains safe.

From Monday 19 July the below information will be in effect, in line with Government guidelines and the roadmap for reopening of venues.

This page will be frequently updated, so please refer back regularly prior to your visit for the most up-to-date information.

To find answers to frequently asked questions regarding the temporary closure of Curve rescheduled and cancelled performances, please click here.

We reserve the right to make amendments to our safety measures. Please ensure you check this page and our social media channels in advance of every visit to Curve.

Page last updated: Thursday 21 October, 1.30pm

AUDIENCE SAFETY

Will I have to wear a face covering?

In line with the revised guidance issued from the Government on 19 July 2021, we are continuing to ask that all customers wear a face covering whilst in our Theatre and during performances, unless medically exempt. 

Our Front of House teams are also continuing to wear masks, and are asking all audience members on arrival to put on a face covering as they enter the building. Customers who can’t wear a face covering are asked to consider wearing a face shield or visor instead.

Please note that due to the relaxing of rules made by the Government – and the responsibility now being placed on the individual – we cannot guarantee that other audience members will continue to wear their masks once seated or when using our facilities. However, we remain committed to asking everyone visiting Curve to wear their masks where possible.

How often will the theatre be cleaned?

We have implemented enhanced cleaning measures at Curve to keep audiences safe. The building will be deep cleaned every morning and between each performance. Enhanced spot cleaning and sanitization will also take place during the day. In addition, all areas will be treated with antiviral mist at the end of each day and between each performance.

Has the theatre’s ventilation been improved?

The air handling system at Curve has been optimised to provide cool fresh air throughout all of our performance spaces. All fans are regulated to increase fan speed in proportion to the amount of CO2 in the air which results in cleaner and fresher air being delivered into the auditorium during the show. In the foyer spaces, outside of the auditorium, we have increased the air flow to ensure a the building remains well ventilated.

What should I do if I begin to show symptoms after my visit to Curve?

If, following your visit to Curve you begin to present symptoms of Coronavirus, you should get tested and self-isolate as soon as possible. Please also notify Curve by emailing [email protected].

If you receive a positive diagnosis, NHS Test and Trace will be in contact to establish where you have been recently and who you have come into contact with. They will then follow this up and advise on next steps for all concerned, and all customers should ensure they follow the NHS guidance provided.

If another audience member tests positive, will I be contacted?

If Curve receives notification that an audience member tests positive then we will contact all customers via the details they have provided at time of purchase.

You may be contacted by NHS Track and Trace if a fellow audience member tests positive for Coronavirus. They will ask you to get tested or self-isolate and we encourage all audience members to follow any advice given.

Please do ensure your contact details are correct when purchasing a ticket and that you check in as being at Curve by using the NHS Track and Trace QR code. If you are unable to check in at Curve using the NHS Track and Trace QR code then we will be collecting the names and contact details of all individuals upon arrival. This data will only be collected for Track and Trace purposes and will be stored safely for only 21 days.

Please do ensure your contact details are correct when purchasing a ticket and that you check in as being at Curve by using the NHS Track and Trace QR code. If you are unable to check in at Curve using the NHS Track and Trace QR code then we will be collecting the names and contact details of all individuals upon arrival. This data will only be collected for Track and Trace purposes and will be stored safely for only 21 days.

If I am showing symptoms or self-isolating, will I be able to claim a refund?

We ask anyone showing symptoms of Coronavirus to not visit Curve. If you are showing symptoms or are self-isolating, please let us know at least four hours prior to the show and we will happily exchange your tickets to another date or performance. Our terms and conditions have also been updated so you can contact us up to four hours before your booked performance.

Planning & Booking Your Visit

How can I book and receive my tickets?

From Monday the 19th July, our in-person Box Office service will be open again, with the added precaution of acrylic screens and our front of house staff will continue to wear face coverings. Tickets can also be booked online at curveonline.co.uk or by calling our Box Office team on 0116 242 3595 Monday – Saturday, 10am – 8pm (6pm on non-show days).

We continue to encourage customers to use e-tickets which can either be printed at home or shown to the usher via their smart phone upon arrival

If you have not received your e-ticket as expected, please first check your spam and junk email folders. If you still cannot find your e-ticket, please contact our Box Office team by emailing [email protected]

Upon arrival at the theatre, all audience members will be asked to scan the NHS QR code using their NHS COVID-19 app, or provide their names and contact details to a designated member of the Curve team. This is to ensure that everyone receives the necessary public health advice in a timely manner.

I want to book a ticket but I'm concerned about lockdown, will I lose my money?

We’re doing everything we can to ensure audiences can safely return to our theatre to enjoy incredible productions at Curve as soon as possible. Whilst we can’t control lockdown measures, we can guarantee that you will not lose the value of any tickets you purchase for upcoming shows and activities. If lockdown is extended and we are no longer able to present the work we have scheduled as planned, we will provide all customers with a number of options to consider.

Can I still make a group booking?

We are pleased to once again welcome groups back to Curve.

If you would like to arrange for a party of 10 or more to visit Curve, please email our Group Sales Team at [email protected] or call 0116 242 3595.

You can find out more about group bookings at Curve, including savings and other benefits, here.

Will you be offering a Food and Drinks service prior and during the show?

We will have a limited offering at our Green Room Café and Stage Door Bar to reduce queuing. We encourage audience members to pre-order interval refreshments with our team members at any of our bars or café pre-show to minimise queues during intervals.

Our hospitality staff will continue to use enhanced cleaning processes, wash hands regularly and wear face coverings. Acrylic screens will also be in place at the paying station.

We will now be accepting cash payments but encourage contactless payments using a debit or credit card, or smart device.

Will accessible performances be available?

We are pleased to be presenting a growing programme of accessible performances throughout the upcoming season and into 2022, including Captioned, BSL Signed, Dementia Friendly, Relaxed and Audio Described performances with Touch Tours*.

Wheelchair spaces, transfer seats and seating with extra leg room are also available on all upcoming performances.

Before booking for these performances, we recommend joining our Access Register, which enables us to store information on your personal requirements so that you don’t need to resubmit documentation each time you book. Once registered, you will also be eligible for a free Essential Carer ticket with the standard ticket you purchase for each show.

To book for our accessible performances, please visit the Box Office in person at Curve or call the team on 0116 242 3595. Tickets can also be reserved by e-mailing [email protected]. A copy of our Theatre plan showing wheelchair spaces and recommended seating for each of the performances can be found here.

We are currently working on an online facility for booking accessible performances directly via our website, and this will be available in the coming months.

For more information on Access at Curve, including how to join our Access Register, upcoming performance listings and other services, please click here.

*Customers are advised that all upcoming Touch Tours are to be confirmed, subject to national and industry guidance. For the latest information on these events, please see the Audio Described Performances with Touch Tours page.

I usually use a hearing device at Curve, will I still be able to do this?

Our assisted listening system will still be available and all equipment will be thoroughly sanitised prior to your visit.

We recommend that all customers who wish to use our assisted listening system request this facility with our Box Office team prior to their visit, by email at [email protected] or by telephone on 0116 242 3595. This is to ensure you are positioned in a suitable seat in our new auditorium seating plan, and so we can arrange for the equipment to be positioned on your seat, ready for your arrival.

If you would prefer to use your own personal headphones then please ensure you collect a neck loop receiver from a member of the Curve team and that your headphones have a mini jack connection.

 

If I am showing symptoms or am self-isolating, will I be able to claim a refund?

We ask anyone with symptoms of Coronavirus to not visit Curve. If you have symptoms or are self-isolating, please let us know at least four hours prior to the show and we will happily exchange your tickets to another date or performance. Our terms and conditions have also been updated so you can contact us up to four hours before your booked performance.

YOUR VISIT & INSIDE CURVE

How will queues be minimised entering and exiting the theatre?

We’ll be keeping queues across our theatre to a minimum and asking all audience members to keep a 1m social distance from others.

After the show audiences will leave the theatre row-by-row, directed by our ushers.

 

Will there be a cloakroom available?

Unfortunately, we do not offer a cloakroom facility. We politely ask that you keep bags to a minimum and only bring essentials items with you during your visit.

How can I validate my car parking ticket?

You can present the NCP ticket that you receive on entry to the Rutland Centre Car Park to either, the Box Office, Green Room Café or Stage Door Bar staff during your visit. You will pay the discounted parking rate of £5.50.

RISK ASSESSMENTS