Important Information Regarding The Temporary Closure of Curve

Wed 20 May 2020
Image of the exterior of Curve during the day.

Following government advice around the COVID-19 pandemic, Curve will remain closed for performances until Saturday 31st October 2020. Although we know this is disappointing, we are working hard to ensure our programme of work and community offer is as strong as ever for when we are able to re-open the theatre. In the meantime, we are contacting all customers and we ask everyone to be patient at this time and to not contact the Box Office – we promise a member of the team will be in touch.

Whilst we miss the spirit, connection and feeling of being together in your theatre, we are pleased to have connected with many of you online over the past few months and will continue to do so for the foreseeable future. Alongside performances and workshops, we have recently commissioned a number of local artists to create bespoke online content, which we look forward to sharing over the coming weeks. Although nothing can ever replace the thrill and pure joy of live theatre, we hope these online initiatives will help keep theatre alive for you and remind you of happy times at Curve.

Our sincere thanks to everyone who has been so understanding over these last months; we are incredibly grateful to our audiences and community groups for all of your support. We are also indebted to Arts Council England and Leicester City Council, who we continue to work closely with during these difficult times.

We remain committed to ensuring Curve’s long term survival and if you can help us, there are a number of ways you can support us to safeguard the theatre’s future:

Become a Curve Advocate: Everyone can play their part in supporting the theatre and cultural industries during this time. Positive messages of support, sharing our online content across your social media channels and generally keeping Curve alive in conversations really does help.

Buy a ticket: Please consider buying advance tickets for future shows at Curve. Please click here for a full list of shows available.

Make a donation: Anyone can make a donation to Curve via our website at any time. For more information, please click here. We are also asking all customers who are entitled to a full refund for a cancelled show to consider donating the value of their ticket.

Become a Member: As well as receiving a range of discounts on tickets and in our Green Room Café and Stage Door Bar, you will also be supporting Curve for the future and will receive priority booking on any new shows that are placed on sale. Our Members enjoy a close relationship with us and as we create further plans for the future, Members’ thoughts and ideas are hugely valued. For more information please click here.

As always, our thoughts are with our Made at Curve production teams, freelance artists, audiences, musicians, Curve Young Company members, affiliate companies, associates, performers and all those working tirelessly across the theatre industry, to ensure theatre and culture will continue to thrive in the UK.

We look forward to seeing you again very soon.

Keep well and safe,

Chris, Nikolai & Team Curve

 

 

IMPORTANT INFORMATION FOR ALL TICKET HOLDERS

 

AFFECTED SHOWS

This news affects shows and performances that were due to take place at Curve prior to 31st October. To view the status of each show scheduled prior to 31st October 2020, please click here. Once further dates for rescheduled shows are confirmed we will contact all customers.

 

TRANSFERRING TICKETS

If you have tickets for a show that has now been rescheduled, your tickets will be automatically transferred free of charge to a new date on a like for like basis. We will contact all ticket holders by email and ask them to opt in to the automatic transfer of tickets. If you are unable to make the rescheduled dates, full refunds will be available. In addition, please be assured if we do not have your email address, your tickets will be transferred, placed on hold and we will contact you via phone or post when the building re-opens.

New tickets for each show will be issued by post or print at home later on this year. In addition, customers will be able to collect new tickets from the Box Office when we re-open.

 

HOW TO OBTAIN A REFUND

Full refunds are available for all cancelled shows. The remote Box Office team members are contacting customers in chronological order. If you haven’t heard from us yet, please be patient as you will receive email communication containing a ticket return request form (hosted by Survey Monkey) to complete shortly. If you believe we don’t currently hold your email address on file, please email your details to [email protected]. If you are expecting to receive email communication from us, please ensure you check your junk folders.

Please note some refunds cannot be processed whilst the building is closed. This includes refunds to payment cards that have now expired or been cancelled, or tickets paid for by cash or cheque. For more details on this and to read our full terms and conditions please click here.