FREQUENTLY ASKED QUESTIONS

On this page you will find answers to common questions regarding Sunset Boulevard in Concert – At Home.

What is a streamed performance?
From Tuesday 22 December you will be able to watch a live recording of Sunset Boulevard in Concert from the comfort of your own home on a digital device. The streamed performance of Sunset Boulevard may be viewed on devices that allow you to access the Internet on updates browsers, such as computers, tablets, mobile phones and some newer Smart TVs.

The production, which was unable to be performed in front of a live audience, will be filmed on Friday 18 and Saturday 19 December on stage at Curve.

The purchase of one household ticket will enable the viewer to watch the production as though live at the time selected when their booking was made. Please note, you will not be able to pause or rewind the performance via your digital device. An interval will still take place during the show.

IMPORTANT NOTE
Tickets for each scheduled performance of Sunset Boulevard in Concert – at Home will be taken off sale two hours in advance of the viewing time.

How will I be able to access the streamed performance I have booked?
Once you have booked your ticket(s) you will be sent a confirmation email detailing your booking.

On the day of the performance, an hour before the performance time, we will send you an email with your StreamPass. This email will contain a link to a browser page from which you will be able to watch the show, and your unique code which will give you access to the stream.

We will open the house/browser page approximately 30 minutes in advance of the performance. If you click on the link sent through to you at this time, you will then be prompted to insert your StreamPass into the box in the middle of your screen. A step-by-step guide to access the stream and troubleshooting tips can be found by clicking here.

A pre-show film will be playing in advance of the performance, this is the best time to test your technology to view the stream, or to connect to a different device should you wish to watch the show on your television for example. Further guidance is below for accessing the stream on different devices. Please provide a valid email address at the time of booking to ensure you receive all correspondence in relation to the show.

Whilst this is a pre-recorded performance, you will only be able to access the video up to 35 minutes before the performance time using this unique, one-time viewing link. We ask all audiences to ensure they can definitely make their chosen performance time before booking a ticket, and that viewing links are not shared with other audience members once received as this will prevent you from accessing the stream.

If you have not received your viewing pass link one hour before the start of the stream, please email [email protected]

 

How do I book?
To book your tickets for Sunset Boulevard in Concert – At Home, please click here. You can also book by calling our Box Office on 0116 242 3595.

As you would for a performance at Curve, you will need to choose a performance date and time to enjoy the show.

 

How much are tickets?
Tickets start from £20 per household.

As a registered charity (no. 230708) we are asking all customers to consider purchasing multiple tickets for the stream, as you would if you were joining us for the performance at Curve. If you are not in a position to purchase multiple tickets but would still like to make a smaller donation alongside your booking, you can do so by clicking here.

We appreciate it has been a very challenging year for many of our audience members, and all contributions – no matter how large or small – are hugely appreciated. The support we receive makes an incredible difference and every donation helps us deliver all of the work that we produce both on and off our stages. Thank you for your support.

 

What is a concert performance?
Our concert production of Sunset Boulevard will reunite our 2017 company, led by acclaimed British musical theatre stars Ria Jones and Danny Mac. It will be performed in-the-round, fully dressed in Colin Richmond’s stunning costumes, with lighting designed by Ben Cracknell. The concert staging will be directed by our Artistic Director Nikolai Foster, with choreography by Lee Proud and Musical Supervision by Stephen Brooker. It will retain the atmosphere, style and ambition of our original, award-winning production.

 

What happens after I’ve booked?
Once you have booked your ticket(s) you will be sent a confirmation email detailing your booking.

You should then expect to receive a further email on how to access the show in advance of your chosen performance. Please also check that emails we send you do not automatically go into your junk/spam inbox.

On the day of the performance, an hour before the performance time, we will send you an email with your StreamPass. This email will contain a link to a browser page from which you will be able to watch the show, and your unique code which will give you access to the stream.

 

Will the recording be high quality?
Yes, the show will be captured in our newly configured auditorium as a multi-angle, high definition recording on Friday 18 December – which was due to be our first performance of Sunset Boulevard in Concert at Curve – and Saturday 19 December.

 

Do I have to watch the stream on a specific type of device?
The stream will be available to enjoy on devices that connect to the Internet via updated internet browsers, including Personal Computers, Smart TVs, Mobile devices and tablets.

 

How to watch Sunset Boulevard on a Smart TV or television connected to the internet through another device
The platform we are using to stream Sunset Boulevard is a browser based platform. This means you need to access the platform through an updated browser such as Chrome, Firefox or Safari on your Smart TV, or using Airplay or Chromecast to send the signal to your TV.

The streams are encrypted for copyright purposes and some smart televisions are not equipped to read the
encryption. We recommend using a device such as Apple TV, Chromecast or via a browser on Amazon Fire Stick.
With AirPlay or Chromecast, ensure you use the share/cast icon on the player.

Chromecast does not support the casting of browser pages from an iDevice to a television. As the stream is delivered via a browser page, this means you will not be able to cast the stream from your iDevice (iPhone, iPad) to your TV.

Please tune in to our pre-show content 30 minutes before to check the stream.

There are three possible methods to accessing the show on your television:

Through connecting your laptop via and HDMI to your TV:
This is where you connect your HDMI port in your laptop to and HDMI port on your television and navigate to the correct output source on your TV remote, this will mirror your laptop screen on your TV.

Through an Integrated Browser:
This is when you download or enable a browser on the Smart TV or streaming media device itself and navigate to the link sent to you via email and manually enter in your 16 digit StreamPass.

Or through Casting to your TV:
This is when you open the stream in a browser on your mobile/tablet/computer and send the feed over your internet to your TV using Airplay or Chromecast.

If you are using Amazon Fire Stick or Android TV:
Casting is not supported on these devices. You will need to download or enable the Amazon Silk Browser or Firefox on the device itself and navigate to the link provided in your email and manually enter in your 16 digit StreamPass.  

Whichever method you choose, we suggest opening the stream on your primary device (mobile, tablet or computer) before you start casting/airplaying it to your TV. Not all TV’s support modern full digital encryption, and the stream might work perfectly on your primary device and not work when it reaches your TV. There are different combinations of actions which might prove successful if this happens, and setting these up will take a little time, so we suggest joining the stream about 30 min early to test your technology or find a different device to watch on.
If you have any questions regarding viewing the production, please email [email protected].

 

Will you send me a reminder before the event?
We will send you a reminder on the day of your performance time with a refresher on how to access the stream and any other relevant information. Please check any junk or spam folders on the day of the performance for the reminder, just in case it has been filtered there.

 

Is the streamed version available worldwide?
This production is available to stream for all audience members in the UK and all territories across the world, with the exception of North America and Canada. Please note that performance times are listed as Greenwich Mean Time (GMT), so if you would like to enjoy the performance from another country please bear in mind the local time zone when selecting your performance.

 

I have a question that isn’t answered here.
Please get in touch via email at [email protected], where a member of our team will be happy to help you