FAQs

Booking / Tickets

What if I can no longer attend the date I have booked?

All tickets are non-refundable once purchased; an exchange or e-sale may be offered if informed 24 hours prior to the event.  All exchanges and re-sales of tickets can be processed through the Ticket Office and will incur a £1 per ticket administration fee.  Exchanges must be for the same run of the show and tickets are subject to availability. Discounts are only honoured if they are also valid for the replacement performance.  Please contact the Ticket Office or by emailing [email protected].

What do I need to do if I’m having problems seeing the seating plan when booking online?

Best Available option: If you are unable to view the seating plan, you can always click on the Best Available option. The website will then make a recommendation for you based on your seating requirements.

Internet Explorer 8 or older is unable to support SVG which is the programme that we use to display seats, please consider upgrading your browser to take advantage of this functionality.

Alternatively, you can contact the Ticket Office team to make your booking.

The seats that I wish to purchase online are available but for some reason the system won’t let me book them?

This is most likely because you are then leaving a single seat available in one of the rows. In the interests of Curves customers, producers and artists we are committed to ensuring that our performances are as fully attended as possible. Occasionally potential occupancy is compromised if we are left with unsold single seats and as an organisation we need to manage the supply of tickets. In the majority of cases our single seat policy does not hinder your ability to purchase tickets. There will be instances when the online process will fail, for example when customers are told they cannot buy two tickets because it will leave a single seat. We regret the inconvenience that this may cause and recommend that any customers unable to find suitable seats contact the Ticket Office to fulfil their booking.

What should I do if I have not received an email confirmation or Print At Home ticket attachment?

There are several possible reasons that you may not have received an email.

Please check you spam or junk mail folder.

Occasionally there can be a delay in receiving emails; we recommend that you wait 24 hours before contacting the Ticket Office.

If you have not received an email confirmation within 24 hours or there is no pdf file attached please contact the Ticket Office. We recommend that you are able to access your emails during the call as we may ask you to check that the email has been received.

What should my Print At Home tickets look like and do I need to print them?

All Print At Home tickets will arrive as a pdf file attached to an email.

These tickets will need to be printed and brought with you to gain access to the auditorium. Unfortunately, electronic versions cannot be accepted.

What do I do if my tickets haven’t arrived yet?

If you haven’t received your tickets after 7 working days of ordering them please contact the Ticket Office. Please have your order reference number or the correct name and details that the tickets were booked under.

If I didn’t book a Car Park Voucher at the time of my booking can I still get the discount?

If you haven’t prepaid for a Car Parking Voucher at the time of booking don’t worry. You can present the white NCP ticket that you receive on entry to the Rutland Street car park to the Ticket Office, Café or Bar staff during your visit and still receive the discounted parking rate of £4.70.

Do you accept Theatre Tokens?

Curve does not currently accept Theatre Tokens but Curve Gift Vouchers are redeemable on all performances and can be purchased for any amount online.

When I try to register a new account, it says that my email/user name already exists in the system.

We recommend that your user name is your email address and this message means that you have already registered with us.

To receive a new password click the ‘Forgotten your password?’.

If you have not received your new password within 15 minutes please check your spam or junk mail folder.

Are Concessions available on all shows?

All available discounts are listed when selecting your seats via the Seating Plan or the Best Available Option online. Concessions available vary depending on the performance, and may be limited by date, time and seating area. Concession maybe removed at any time and can be subject to availability.

For further information see the Terms and Conditions

 

Do I need a ticket for my child?

Tickets are required for any person entering the auditoria. Children under 18 months may be eligible for a complimentary Infant ticket on selected performances. Please book this through the Ticket Office before attending the performance. Where Under 16’s prices are not available children will be charged at the Standard rate.

Age recommendations’ vary according to each show, please check individual show pages for details. Children may not always be permitted.

Can I book a wheelchair space online?

For the benefit of individuals access requirements wheelchair spaces are currently unavailable to book online. Bookings need to be made directly with the Ticket Office either in person or by telephone to allow for the most appropriate allocation of seating.

Do I need to book a ticket for myself when bringing my child to Little Movers workshops?

Each ticket for Little Movers allows entry for 1 child and 1 adult. If you have more than 1 adult attending they will require an additional complementary adult ticket. This can be allocated at the time of booking or on the day subject to availability.

Your Visit

Is there  disabled parking available nearby?

Blue Badge Parking is available on Southampton Street, in the NCP Rutland Centre Car Park adjacent to Curve, and we have a drop-off point on Rutland Street.

I don’t need to park I’m just dropping people off, where should I do this?

We have a drop off point for customers on Rutland Street (accessible via Queen Street)

Can I bring food and drink in the performance?

Curve Café sells a selection of cold food and snacks, which we do permit into the auditoria for most productions. Drinks must be in a plastic glass or bottle, and hot drinks must have a lid on. Where there are restrictions for a particular show, customers will be notified by signage on the doors to your seats. Unfortunately, hot food or noisy snacks (eg.crisps/popcorn) are not permitted at any time to ensure that you do not disturb the performers or other customers.

What happens if I’m late for the start of the performance?

While we do not want you to miss any of the performance there maybe restrictions on when or if you can enter a performance once the lights have gone down. Allowing customers to enter during the performance is not only disruptive for the performers as the light and sound of the foyer areas spills into the space, but finding and accessing your seat can be very disruptive for other customers and potentially hazardous for you. Where possible, we try to find alternative seating until an interval, or if there is not an appropriate moment, you may need to remain in the foyer and watch a monitor displaying the performance instead.  We recommend arriving at least 20 minutes before the performance start time to ensure you have a comfortable journey through the venue.  Please bear in mind any traffic delays and that if choosing to park at the NCP next door that there may be queues to enter at busy periods.

Can my child sit on my lap?  

All customers regardless of age require a ticket to enter the auditoria at any time to ensure that we do not exceed capacity for a performance, so children will not be permitted to sit on your lap. A limited number of booster seats are available from the front of house team should you need them, however, we strongly recommend trying your seat first as the seating at Curve is very well spaced and the rake, particularly in the Studio is deep enough for children to be able to see without restriction.

Can I take a pushchair into a performance?

Pushchairs can be stored at Ticket Office during a performance, please allow time on your journey to leave pushchairs as they will not be permitted in or near the performance spaces due to safety regulations.

What do I do if I have an accident at Curve?

Report it to any member of staff and ask for the Duty Manager immediately.

 

Where can I validate my Parking Ticket during my visit?

Present the white NCP parking ticket that you receive on entry to the Rutland Street car park to the Ticket Office, Café or Bar staff during your visit to receive the discounted parking rate of £4.70.

What should I do if my NCP car parking ticket doesn’t work?

There is a help button at the entrance/exit gates to NCP on Rutland Street linking you directly to a member of their team who will be able to help. The car park is not owned or managed by Curve.

Where can I get a taxi from after my visit?

To book a taxi to or from Curve, just call 0116 262 8222, or use the free phone available in the Ticket Office.

Can I book Show Dining as part of my visit?

 

We no longer do Show Dining here at Curve however our Café sells a selection of hot and cold food and snacks which can we purchased before the show. Click here for more information.

Membership

How do I access my Curve Membership discounts online?

Before selecting your seats you will need to login using the correct account attached to your membership. If you are unsure about your username please contact the Ticket Office

Once you have logged in and chosen your show there will be a membership prices available to select. These are highlighted by yellow stars next to them.

I have recently purchased a Curve Membership but not received my membership pack and card yet?

Membership packs can take up to 2 weeks to arrive in the post.

Your membership is active immediately from the time of purchase and discounts can be applied online or through the Ticket Office without the need of your membership card. If you would like to receive the members discount in the Café or Bar before your card had arrived please contact the Ticket Office and a temporary membership letter can be arranged.

Can I buy a membership as a gift for somebody else?

Yes, we have two options available when purchasing Gift Memberships, depending on whether you want the Membership to start straight away, or on a specific date.

If you would like the membership to start straight away you may purchase the membership in the name and address of the recipient. This will become active immediately and can be bought through the Ticket Office or online.

If you would like the membership to start on a specific date you may purchase a Membership Gift Voucher. You may then present the recipient with the voucher which they can activate at any date within a year of purchase. To activate the membership they will need to contact the Ticket Office either in person on by telephone.

If I buy a membership can I get the 15% discount applied in the same order or do I need to buy my memberships then my tickets separately?

If you add your membership to your basket online, it will automatically recognise your discount, and apply it to the same order, so you do not need to purchase your membership and tickets separately.

Venue Hire

I would like to bring a group to Curve, what packages/party options do you have available?

We have several spaces available to hire for an evening, facilitating from 10 to 1100 people. Our in house catering team are also on hand to create anything from canapés to three course meals, while our bar provides a selection of drinks to suit all tastes and budgets. Please contact our events team for more information by emailing [email protected] or visit our Venue Hire page.

 

Can I reserve seating in one of Curve’s alcoves?

These spaces are available to hire and can be reserved for the evening, please contact our events team for more information or visit our Venue Hire page of the website.

I am a local artist looking for a space to display my art, is your gallery space available for hire?

The Gallery Space is open to expressions of interest from individual visual artists or groups looking to exhibit together. If you are interested in presenting work at Curve, please email [email protected], including a sample of your work Alternatively, please visit Showcasing Opportunities page of our website.

Get Involved

Can I audition for community productions at Curve?

If we are producing a community project, where we might employ both professional and non-professional actors and creatives, details of how you can audition will be made available on our website. Please visit the Auditions page to find out more.

 

How does the casting process work?

Each production’s director is responsible for the casting of that show, helped either by a freelance Casting Director or our Assistant Producer. Casting is dependent on the requirements of the production (large musical/small play) and the type of show we are producing (In-house/Co-production). Generally, we do not hold ‘open auditions’ at Curve theatre. However, casting breakdowns are often posted via Spotlight or Script Breakdown Service (SBS) and sent to agents who then submit their suggestions. Castings and meetings usually take place in London. Please bear in mind that as we do not have a specific Casting Department and due to the large number of enquiries we receive, it is not always possible to reply to every correspondence. We do keep submissions and CVs that are sent to us on file, however it is much more beneficial to apply for a specific role in a production rather than just any production across the season.

Careers and Work Experience

How do I find out about Job vacancies at Curve?

All of our vacancies are advertised on our website under the ‘About Us’ tab. We prefer applicants to apply on-line, however hard copy application forms can be requested by either calling our HR Team on 0116 2423597 or e-mailing us at [email protected] and will still be considered.

We are currently offering work experience placements to Year 10 students. The placements cover a variety of departments and can be arranged throughout the year. Due to the huge interest we get in work experience there is an online application process in place (accessed via the ‘About’ tab). Students are required to complete the application form and attend an informal interview. Placements will be offered to students who are successful following this process. As there is such a high level of interest it is strongly recommended that students have a back-up option for their work experience in case they are not successful in obtaining a placement. There are currently plans in place to introduce placements for higher and further education students. Once this is available details will be advertised on our website.

Do you offer work experience placements?

We are currently offering work experience placements to Year 10 students. The placements cover a variety of departments and can be arranged throughout the year. Due to the huge interest we get in work experience there is an online application process in place (accessed via the ‘About’ tab). Students are required to complete the application form and attend an informal interview. Placements will be offered to students who are successful following this process. As there is such a high level of interest it is strongly recommended that students have a back-up option for their work experience in case they are not successful in obtaining a placement. There are currently plans in place to introduce placements for higher and further education students. Once this is available details will be advertised on our website.