Frequently Asked Questions
TICKETS
- ‣ My tickets haven't arrived yet. When can I expect them?
Tickets are sent out second class so you should receive them within 7 days of your booking, if they have not arrived after this time please contact the Ticket Office who will be able to check your booking.
- ‣ I want to amend an existing order. How do I do this?
Please contact the Ticket Office by telephone (0116 242 3595) or in person – you will need to quote the order number.
- ‣ I tried to book tickets online but my payment has been declined. What should I do?
Please contact the Ticket Office on 0116 242 3595.
- ‣ How do I book a Car park voucher?
Type Car in the search box with the date you are attending Curve, this will show a list of dates, choose the date you are attending and book the voucher as you would your show ticket. Alternatively contact the Ticket Office on 0116 242 3595.
The car parking voucher is valid from 9am - midnight for the purchased date.
- ‣ Where can I find a seating plan of the venue?
If you click on the show you are interested in seeing and then click info there is a button to the right of the screen to view the seating plan for that show and venue.
- ‣ Can I pick my seat when booking tickets for a certain performance?
You can pick your own seat for all shows in The Theatre and The Studio.
- ‣ I can't sign into my account.
Please contact the Ticket Office on 0116 2423565, they will be able to check your account.
- ‣ I've forgotten my account username/password
- ‣ Where do I collect my tickets from?
Tickets can be collected from the Ticket Office, situated next to the Rutland Street entrance to Curve.
- ‣ What are the Ticket Office opening times?
Monday – Saturday
9.30am – 9pm for telephone bookings
10am – 9pm for counter sales
(on non performance days the Ticket Office will close at 6pm)
- ‣ Do you accept Theatre Tokens?
Not at the moment – we do our own Curve Gift Vouchers which can be purchased and redeemed in person, by telephone and online.
- ‣ Can I cancel a booking and get a refund?
We only offer refunds if the performance is cancelled – tickets can be exchanged to an alternative date of the same show if the Ticket Office is notified 24 hours in advance of the date of the original tickets.
- ‣ What are access performances and how do I book for them?
Audio described performances or for anyone blind or partially sighted, Captioned and Sign Language Interpreted performances are for anyone hard of hearing or deaf – please see the Access page under the Your Visit tab.
CASTING & AUDITIONS PROCESS
- ‣ How does the casting process work at Curve?
Leicester Theatre Trust is a producing theatre company which produces up to 6 shows each year at Curve Theatre. Each production’s director is responsible for the casting of the that show, helped either by a freelance Casting Director or our Assistant Producer. Casting is dependent on the requirements of the production (large musical/small play) and the type of show we are producing (In-house/Co-production).
If we are producing a community project, where we might employ both professional and non-professional actors and creatives, details of which will be made available on our website. Generally, we do not hold ‘open auditions’ at Curve theatre. However, casting breakdowns are often posted via Spotlight or Script Breakdown Service (SBS) and sent to agents who then submit their suggestions. Castings and meetings usually take place in London.Casting is an ongoing and ever shifting process. Please bear in mind that as we do not have a specific Casting Department and due to the large number of enquiries we receive, it is not always possible to reply to every correspondence.
We do keep submissions and CVs that are sent to us on file, however it is much more beneficial to apply for a specific role in a production rather than just any production across the season. When a meeting or an audition with an actor has taken place, whether successful or not, LTT will keep their details on file for future reference.
For any further details please contact our Assistant Producer at Curve Theatre.- ‣ Can I submit a CV?
Leicester Theatre Trust is a producing theatre company which produces up to 6 shows each year at Curve Theatre. Each production’s director is responsible for the casting of the that show, helped either by a freelance Casting Director or our Assistant Producer. Casting is dependent on the requirements of the production (large musical/small play) and the type of show we are producing (In-house/Co-production).
If we are producing a community project, where we might employ both professional and non-professional actors and creatives, details of which will be made available on our website. Generally, we do not hold ‘open auditions’ at Curve theatre. However, casting breakdowns are often posted via Spotlight or Script Breakdown Service (SBS) and sent to agents who then submit their suggestions. Castings and meetings usually take place in London.
Casting is an ongoing and ever shifting process. Please bear in mind that as we do not have a specific Casting Department and due to the large number of enquiries we receive, it is not always possible to reply to every correspondence. We do keep submissions and CVs that are sent to us on file, however it is much more beneficial to apply for a specific role in a production rather than just any production across the season. When a meeting or an audition with an actor has taken place, whether successful or not, LTT will keep their details on file for future reference.
For any further details please contact our Assistant Producer at Curve Theatre.
TOURS
- ‣ How do I book a tour of Curve?
To book a tour, contact the Ticket Office on 0116 242 3595 or click here.
If you want to bring along a group we can also arrange tours at other times.- ‣ When do tours take place and how much do they cost?
We run tours of Curve on Saturdays, fortnightly. You can book a tour online at the link below or by calling Ticket Office on 0116 242 3595.
https://www.curvetickets.co.uk/Online/default.asp?BOset::WSseatSearch::Query::Clause::10::value=ToursAt only £3 for adults and £2 for under 18s these tours are great value.
CAREERS & WORK EXPERIENCE
- ‣ How do I find out about Job vacancies at Curve?
All of our vacancies are advertised on our website in the Careers at Curve section under the heading of Find Out More. We prefer applicants to apply on-line, however hard copy application forms can be requested by either calling our HR Team on 0116 2423597 or e-mailing us at careers@curvetheatre.co.uk and will still be considered.
- ‣ Do you offer work experience placements?
We are currently offering work experience placements to Year 10 students. The placements cover a variety of departments and can be arranged throughout the year. Due to the huge interest we get in work experience there is an on-line application process in place (accessed via Careers at Curve). Students are required to complete the application form and attend an informal interview. Placements will be offered to students who are successful following this process. As there is such a high level of interest it is strongly recommended that students have a back-up option for their work experience in case they are not successful in obtaining a placement.
There are currently plans in place to introduce placements for higher and further education students. Once this is available details will be advertised on our website.